Terms and Conditions

Fees

Counselling fees can be paid in one of the following ways:

  • before the session by bank transfer

  • before the session by PayPal (debit or credit card)

  • during the session in cash

Duration and content of therapy sessions

Each therapy session is one hour in duration. Arriving late for your session will mean that we will have less time. I am not able to overrun as this would impact upon the next client. We will review progress approximately every six sessions to ensure that you are getting the most from your therapy. You are not tied into any commitments and you can end sessions at any time. If I consider your requirements to be beyond my competence, I reserve the right to terminate our contract. I would discuss this with you in session and assist you in finding another therapist of appropriate competence for your needs.

Ending therapy

You will usually know when you are ready to finish therapy and you can discuss this with me in session. Ideally, we would agree upon a number of sessions to bring therapy to a conclusion but you are not obligated to do this. Please ensure that you are not under the influence of drugs or alcohol during therapy sessions. If you are found to be under the influence during a session, the session will be ended and the normal fee charged. I reserve the right to terminate therapy should I feel threatened or be subjected to abusive behaviour.

Cancellations and non-attendance

If you are unable to attend your therapy session, a minimum of 24 hours notice is required. If 24 hours notice is not given, the therapy session will be charged at the agreed rate. If you do not attend a therapy session and have not given any notice then the agreed fee is chargeable and this will need to be paid before another session can be booked.

Therapist absence

I will endeavour to give as much notice as possible should I not be able to meet with you on our agreed day and time. I will let you know well in advance when I intend to take holiday and this will usually be during school holidays.

Confidentiality

The content of therapy sessions is confidential and is not discussed with anyone besides my supervisor, with whom I meet on a regular basis. Your personal information will not automatically be shared with any third party. If sharing of information is required, your explicit permission will be sought before doing so. Any data sent to third parties will be sent securely. There are circumstances in which confidentiality may be broken:

  1. Should it become clear that you intend to harm yourself or another person, I am ethically required to contact the Police, Fire Service, your GP or your next of kin. Where possible this will be discussed with you before any action is taken.

  2. If you disclose to me the neglect or abuse of another person, I am ethically required to report this to relevant authorities. Where possible this will be discussed with you before any action is taken.

  3. If you have been absent for several days, contact cannot be established and there is concern for your safety, I may disclose information without your agreement.

  4. If I am legally required to disclose information, either because I am ordered to by a court or because the law requires it (for example the Terrorism Act 2000 or the Drug Trafficking Offences Act 1986).

Your information

Upon starting therapy, basic personal information (name, date of birth, address) will be collected for contact and identification purposes. You have rights relating to the personal information I hold about you. You may ask for a copy of some or all of your personal information for the purposes of verification or to ask for them to be supplemented, deleted, updated or corrected. If you would like access to your personal information, please make your request via email and information will be provided within 30 days.

I am an accredited member of the National Counselling Society and I work in accordance with their Code of Ethics.

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